FAQs
Questions and answers about the online-shop and products
All about products
Service & Consulting
Prices
Customer account
Payments
Complaints & Returns
- Can I return items I’ve ordered?
- Why haven't all my items arrived?
- Who covers the cost of a return in connection with a complaint?
- Can I cancel my online order?
- I received an item I didn't order
- Where should I send my return?
- What should I do if I receive a damaged product?
- What should I do if I have a complaint?
- When will I receive a refund for my return?
- What should I do if I haven't received my order?
Order
- What is the minimum order amount for free shipping?
- How can I change or cancel my order?
- Can I change my shipping address after placing my order?
- Do the closures/lids have to be ordered separately?
- Is there a minimum order value or minimum order quantity?
- Can I also place an order by phone?
- Where can I view my most recent online orders?
Shipping & Delivery
- Can deliveries also be made to other package pickup locations (e.g., DHL, etc.)?
- Where is my order/delivery?
- Can I pick up my order?
- How much are the shipping costs?
- Which shipping carrier is used to ship the merchandise?
- Why doesn't the tracking status change?
- To which countries can we ship?
- Is delivery to a packstation possible?
- What is the average delivery time?