Why doesn't the tracking status change?
Not every shipment is updated continuously. Find out why the shipment status sometimes doesn't change and when you can usually track your order again.
There may be times when the tracking status doesn't change for a while. This doesn't automatically mean there's a problem with your delivery.
Possible reasons include:
-
The shipment has just been handed over to the shipping carrier. The first update often doesn’t occur until after the package has been scanned at the distribution center.
-
On weekends or holidays, shipments are sometimes not processed or updated until the next business day.
In most cases, the shipment status is updated within 24 to 48 hours. If the status still hasn’t changed after that, or if your delivery is taking significantly longer than expected, please feel free to contact our customer service. We’ll check the shipment status for you.